FAQ

**Frequently Asked Questions (FAQ)**

**How are your products made?** 

All of our products are made to order. Once you place an order, it is printed, quality-checked, and packaged specifically for you. This process helps reduce waste and allows us to offer unique designs tailored for music lovers.

**How long does it take to process my order?** 

Order processing typically takes 2–7 business days. This includes printing, quality checks, and packaging. Please note that processing times may be longer during holidays or high-volume periods.

**How long does shipping take?** 

Shipping times begin after production is complete and vary by location. 

Estimated delivery times are as follows: 

- United States: 3–5 business days 

- Canada: 5–10 business days 

- International: 10–20 business days 

Delivery times are estimates and may be affected by carrier delays, customs, or seasonal demand.

**How much does shipping cost?** 

Shipping costs are calculated automatically at checkout based on: 

- Your location 

- The items in your order 

- The selected shipping method 

**Do you ship internationally?** 

Yes, we ship worldwide 🌍. Please note: 

- International orders may be subject to customs duties, taxes, or fees. 

- These charges are not included in the product or shipping price. 

- Customers are responsible for any customs-related fees. 

**Will I receive tracking information?** 

Yes. Once your order ships, you will receive an email with a tracking number. Tracking updates may take 24–48 hours to appear after shipment.

**Why did my order arrive in multiple packages?** 

Some items are produced at different facilities. If your order includes multiple products, they may ship separately and arrive at different times.

**Can I change or cancel my order?** 

Because our products are made to order, changes or cancellations cannot be guaranteed once production has started. If you contact us immediately after placing your order, we will do our best to assist you, but production may already be underway.

**What if I entered the wrong shipping address?** 

Please double-check your shipping address before completing your order. If a package is returned due to an incorrect or incomplete address: 

- The customer is responsible for reshipping costs. 

- Refunds are not issued for orders lost due to incorrect addresses.

**What if my item arrives damaged or incorrect?** 

If your item arrives damaged, misprinted, or incorrect, please contact us within 30 days of delivery. Include: 

- Your order number 

- Clear photos showing the issue 

If the issue is confirmed, we will offer a replacement or refund at no cost to you.

**What if my package is lost or delayed?** 

If your package appears lost or hasn’t arrived within the estimated timeframe, contact us within 30 days of the estimated delivery date, and we will investigate and assist you.

**Do you accept returns or exchanges?** 

Because all items are made to order, we do not accept returns or exchanges for: 

- Wrong size 

- Buyer’s remorse 

- Change of mind 

However, if there is a manufacturing defect or fulfilment error, we will gladly replace the item or issue a refund.

**How do I contact you?** 

If you have any questions or concerns, reach out to us at: 

📧 support@funnymusicmugs.com 

We’re always happy to help! ☕🎶